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Multidisciplinary Creative & Technical Professional
Hi, I'm Joicelyn. I bring creativity, technology, and thoughtful solutions together.
A multidisciplinary professional with experience in digital content creation, social media management, graphic design, technical support, customer service, and education.
Freelance Social Media Manager2022 – Present
Licensed Professional Teacher
01 · About
Creative, technical, and people-focused by experience.
- Based in
- Biñan, Laguna, Philippines
- Licensed
- Professional Teacher
- Studied
- BS Business Administration, Management Information System
I'm Joicelyn, a results-driven and detail-oriented professional with experience in technical support, education, and digital content creation.
I'm skilled at resolving complex technical issues, delivering engaging learning experiences, and producing high-quality visual content. I'm known for strong communication, adaptability, and consistently exceeding performance targets.
My work spans social media for food and hospitality brands, customer and technical support covering websites, hosting, and domains, and teaching senior high school. In practice, that means I can design a campaign graphic, troubleshoot the website it links to, and explain the fix clearly to the customer.
- Social Media
- Graphic Design
- Content Creation
- Technical Support
- Web Development
- Customer Service
- Virtual Assistance
02 · Background
Experience & education
2020 — 2024
AMA Computer University
Bachelor of Science in Business Administration, Major in Management Information System
2024 — 2025
Asia Pacific College
36 Units of Secondary Education
2024
Licensed Professional Teacher
Passed the Licensure Examination for Teachers, Secondary Level.
03 · Skills
Skills & tools
01
Creative & Marketing
- Social Media ManagementPlanning and publishing content for Facebook, Instagram, and TikTok.
- Graphic DesignSocial media posts designed in Canva and Photoshop.
- Content PlanningOrganizing posts, themes, and schedules for consistent posting.
- Caption WritingEngaging, product-aligned captions.
- Digital Advertising CreativesDesigning and running creatives for Facebook and Instagram ads.
02
Technical
- Technical TroubleshootingTesting and replicating reported issues to find root causes, with step-by-step guidance for users.
- WordPressTroubleshooting WordPress website errors.
- DNS & Hosting SupportDiagnosing and resolving software, hosting, and domain issues.
- HTML/CSSBasic HTML and CSS for website fixes.
- Web DevelopmentWeb development and design, including Creative Web Design training.
- Ticketing SystemsHandling tickets in Jira and Kustomer, with documented escalations.
03
Customer & Administrative
- Email & Chat SupportResponding to customer inquiries through live chat and email.
- Customer CommunicationFast, accurate responses, handling complaints, and de-escalating frustrated customers.
- Inbox OrganizationSorting, responding to, and organizing inboxes for efficient communication.
- Calendar ManagementScheduling appointments, deadlines, and reminders.
- Administrative SupportArranging daily office tasks, organizing files, and keeping workflows running smoothly.
Toolbox
Software and platforms listed in my portfolio.
- Design & content
- CanvaAdobe PhotoshopCapCut
- Social media
- Meta Business SuiteFacebookInstagramTikTok
- Web
- WordPressElementorHTML/CSS
- Support
- JiraKustomer
- Productivity
- Google WorkspaceMicrosoft 365Calendly
04 · Selected work
Social content for food & hospitality brands
Feed graphics and promotional campaigns for Casa Moriones Catering Services and Lagoona Brunch, brand marks featured in my portfolio, and software built for project-based clients.
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05 · Services
Ways I can help
Choose a service to start an inquiry. The contact form will open with your selection ready.
Social Media Management
Content planning, caption writing, posting schedules, and content coordination.
Graphic Design
Social media posts, promotional graphics, posters, banners, flyers, and marketing materials for online and print.
Technical Support
Website troubleshooting, WordPress, domain, and hosting support, with clear, customer-facing technical guidance.
Virtual Assistance
Inbox management, calendar scheduling, administrative support, and customer communication.
Web Development & Design
WordPress and Elementor website work, basic HTML/CSS, and web design backed by Creative Web Design training.
Not sure which service fits?
Tell me what you're working on and we can figure out the right starting point together.
06 · Recognition
Certificates & achievements
Select a certificate to view it in full.
07 · Client reviews
What clients say
Five-star Trustpilot reviews from Elementor and Elementor Hosting customers I supported.
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Trustpilot
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08 · Contact
Have a project in mind? Let's create something great together.
- Emailjoicelynalmazan@gmail.com
- Phone0966 398 2292
- LocationBiñan, Laguna, Philippines
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